Welcome to Sattars! We’re thrilled to have you as part of our community and are dedicated to providing you with an outstanding shopping experience. This Shipping Policy offers a complete overview of how we handle your orders—from checkout to delivery—ensuring every step is smooth and reliable.
Why Shop With Us?
At Sattars, we go beyond just delivering your products—we aim to deliver joy and satisfaction. Here’s what sets us apart:
- Hassle-Free Shopping: Clear, upfront shipping options tailored to your needs.
- Quick Turnaround: Speedy order processing and reliable delivery to ensure you receive your items promptly.
- Real-Time Tracking: Always know where your package is with our easy-to-use tracking tools.
Shipping Options and Rates
- Standard Shipping: Enjoy reliable delivery across the UK, with shipping rates displayed at checkout.
- Free Shipping: Spend £50 or more and receive free standard shipping—no hidden fees!
Order Handling and Delivery Times
We understand that waiting for your order can be exciting, and we aim to make it as quick as possible:
- Order Handling Time: Orders are processed within 1-2 business days after payment confirmation.
- Order Cut-Off Time: Place your order before 3 PM (GMT) on business days, and we’ll process it the same day. Orders placed after this time, on weekends, or during bank holidays will be processed the next business day.
- Shipping Time:
- Standard Delivery: 3-5 business days.
- Total Delivery Time: Most orders arrive within 4-7 business days for standard delivery and 2-4 business days for expedited delivery.
Extra Perks for Our Customers
- Sustainable Packaging: At Sattars, we care about the environment. That’s why we use eco-friendly packaging for all our shipments.
- Surprise Discounts: Keep an eye out for special offers that may be tucked into your package as a token of our appreciation!
- Exclusive Partnerships: We work with trusted carriers like Royal Mail, DPD, and Hermes to ensure safe and timely delivery.
Shipping Address and Delivery
- Delivery Locations: We currently ship exclusively within the United Kingdom.
- Accurate Information: Make sure to double-check your shipping address at checkout to avoid delays.
- Gift Orders: Sending a gift? We’ll ensure it’s delivered beautifully and on time.
Tracking Your Order
Once your order has been shipped, you’ll receive an email with a tracking link to keep tabs on your package. You can also visit our Track Your Order page on our website for real-time updates.
Delivery Guarantee and Issues
We are committed to ensuring that your order reaches you safely and on time. However, if any issues arise, we’re here to help:
- Lost Shipments: Notify us within 14 days of the shipping date, and we’ll investigate the issue. If your package can’t be found, we’ll arrange a replacement or refund.
- Damaged Shipments: If your order arrives damaged, contact us immediately with photos of the issue. We’ll provide a replacement or refund after verification.
- Delayed Shipments: If your package hasn’t arrived within the expected timeframe, reach out to us, and we’ll resolve the issue promptly.
Need Help?
We’re here to assist you at every step of your shopping journey. If you have any questions or concerns, don’t hesitate to contact us:
- Email: support@sattars.live
- Website: https://sattars.live
- Customer Support Hours: Monday to Friday, 9 AM to 4 PM (GMT).
Thank you for choosing Sattars! We’re honored to serve you and look forward to making your shopping experience delightful and rewarding.