At Sattars, we are committed to providing you with high-quality handbags and exceptional service. If you are not completely satisfied with your purchase, our refund policy ensures a straightforward and transparent process.
Eligibility for Refunds
To be eligible for a refund, please ensure the following:
- The item is returned within 30 days of receiving your order.
- The item is unused, in its original condition, with tags and packaging intact.
- Proof of purchase, such as an order confirmation or receipt, is provided.
Non-Refundable Items
The following items are not eligible for a refund:
- Items that have been used, damaged, or altered by the customer.
- Sale or clearance items marked as final sale.
- Gift cards.
Refund Process
- Submit a Request: Contact us at support@sattars.live or via Live Chat to initiate a refund. Include your order number and reason for return.
- Return Approval: Once your request is approved, we will provide you with the return address.
- Ship the Item: Send the item back using a trackable shipping method. Please note that customers are responsible for return shipping costs unless the return is due to an error or defect on our part.
- Inspection and Processing: Upon receiving and inspecting the returned item, we will notify you of the refund approval status.
- Refund Issuance: Approved refunds will be processed to the original payment method within 14 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of receiving your order. Email us at support@sattars.live with photos and details of the issue. We will arrange a replacement or issue a full refund, including return shipping costs.
Late or Missing Refunds
If you haven’t received your refund after 14 business days, please:
- Check your bank or payment account.
- Contact your payment provider, as processing times may vary.
- Reach out to us at support@sattars.live for further assistance.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
Need Help?
For any questions or concerns about our refund policy, contact us at:
- Email: support@sattars.live
- Live Chat: Available on our website for immediate assistance.
Thank you for choosing Sattars. We value your trust and strive to make your shopping experience as smooth as possible.